Cancellation Policies

The Cancellation Policies listed below apply to all events offered. Please know that AZ Ghost Tours - The Paranormal Group   (OPERATOR) will always adhere to individual location policies. All sales are final, with the following policies on refunds and changes. 
  •  3 or less days prior to event date  -  Non-refundable*
  • 4-7 Days prior to event date -    25% refundable*  
  • 8- 14 Days prior to event date -  50% refundable* 
  • 15 - 29 Days prior to event date -  75% refundable          
  • 30 Days or more prior to event date - 100% refundable minus $5 cancellation fee* per person  
*All nonrefundable portions and fees are donated to the event location         

Missed Events
Refunds WILL NOT be given for those who arrive late or cannot find the event location. It is the guest’s responsibility to arrive at the appointed place at the appointed time. 
Rescheduling and Rebooking
Reschedule requests must be 30 days prior to event date and approved in advance. Rescheduling is subject to a $10 rebooking fee. We do not guarantee rescheduled event. If a rescheduled event does not happen, your rebooking fee is subject to a full refund, but not the original purchase price or issued credit. 
Rebooking's after a no-show are not guaranteed, and if accommodations are made, may be subject to a 25% or $20 rebooking fee, whichever is higher. Please note that cancellation fees are calculated based on the date we receive your cancellation request form. 

Cancellation request must be made via email to
All cancellations must be made directly with Company, not with tour guides. 

In most cases, refunds will be processed within 3 business days after refund has been approved. 

 Sales are final on all private ghost hunts or tour reservations